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Beyond the surface, both wheels boast impressive specs. However, Moza R21 takes the lead with a higher torque rating of 21Nm compared to Fanatec CSL DD's 5Nm. Direct Drive technology is common in both, ensuring precise control and immersion. The compatibility of both wheels leans towards PC-centric usage, with the Fanatec being slightly more versatile with Xbox support.
I've seen firsthand that Moza R21 isn't without its issues. Users are reporting problems with notchiness, particularly when powered down or used without a steering wheel. This is an expected side effect of the magnets but highlights potential reliability concerns. Some users have encountered freezing mid-game and erratic steering behavior, which can be frustrating to deal with. Customer service for Moza seems to vary in quality, with some users having positive experiences while others were left to troubleshoot on their own. The CSL DD fares slightly better, with minimal issues reported but a few mentions of QC problems and the infamous quick release bending or breaking issue.
The big problem here is that these issues aren't just isolated incidents; they're consistent across multiple models within each brand. Moza's R12, for example, has been plagued by quality control issues, making it a gamble to invest in their products. In contrast, Fanatec CSL DD users seem more satisfied overall, with some even upgrading to metal QRs and enjoying the experience.
Given the technical specs and user experiences, I'd advise against investing in Moza R21 at this time. The notchiness issue, combined with customer service concerns, outweigh any advantages its higher torque might bring. On the other hand, Fanatec CSL DD offers a more balanced experience, albeit at a premium price point that's worth considering if you're serious about Sim Racing.
For budget-friendly options or those looking to upgrade from a lower-end wheel, Moza R21 isn't a bad choice. However, if reliability and customer support are top priorities, Fanatec CSL DD is the safer bet – albeit at a higher cost that might deter some enthusiasts.